Effective date: 29 August 2026. This policy replaces any earlier version.

In plain terms. We collect only what we need to answer your enquiry, provide care, or consider your job application. We do not sell personal information and we do not share it for anyone else’s marketing. You can ask what we hold, ask us to correct it, and withdraw consent. The details, and your rights under Alberta law, are set out below.

1. Who this policy covers

This policy explains how All Well Care collects, uses, discloses and protects personal information. It applies to this website, to enquiries and service requests, to the care we deliver in clients’ homes, and to people who apply to work with us.

All Well Care operates in Alberta, so we are governed by Alberta’s Personal Information Protection Act (PIPA). Where federal law applies to particular activities, we follow the Personal Information Protection and Electronic Documents Act (PIPEDA), and we follow Canada’s Anti-Spam Legislation (CASL) for commercial electronic messages.

“Personal information” means information about an identifiable individual. It does not include business contact information used solely to contact someone in their professional capacity.

2. What we collect

We collect only what we reasonably need for the purposes described in section 3.

From website enquiries and service requests

Your name, phone number and email address
Your city or neighbourhood
Who the care is for, and your relationship to them
The services you are interested in and your preferred language
When you would like care to start, and whether you have approved CDHCI hours
Anything you choose to tell us in the message box

When we provide care

Contact and address details for the client and their emergency contacts
Information needed to plan care safely — mobility, routines, dietary needs, allergies, language, cultural and faith preferences, and relevant conditions such as memory loss or arthritis
Details of any medications for which reminders are provided
Names and authority of anyone entitled to make decisions on the client’s behalf
Visit records — dates, times, tasks completed and observations relevant to care
Funding and billing information, including CDHCI approval details where they apply

From job applicants

Contact details, languages spoken, availability and the role applied for
Training, certification and employment history, and any résumé you send
References, and the results of a criminal record check before any placement

Automatically, when you visit this site

Our web host records standard technical information such as IP address, browser type and pages requested, as part of operating and securing the site. This site sets no advertising cookies and runs no third-party analytics or tracking. If that changes, we will update this policy and say what is collected before the change takes effect.

3. Why we collect it

To respond to your enquiry and arrange a consultation
To assess needs, prepare a written care plan, and deliver the agreed services safely
To match a caregiver appropriately, including by language
To schedule visits and keep records of care provided
To invoice for services, including through Client-Directed Home Care Invoicing
To communicate with you about care already arranged
To recruit, assess and screen people applying to work with us
To meet our legal, insurance and record-keeping obligations
To investigate and resolve concerns, complaints and incidents

We will not use your information for a new purpose that a reasonable person would not consider appropriate in the circumstances without telling you and, where required, obtaining your consent.

4. Consent

We collect, use and disclose personal information with your consent, except where the law permits or requires otherwise.

Express consent is what we rely on for care: your care plan and service agreement record what you have agreed to. Implied consent covers the obvious — if you send us an enquiry with your phone number, you are consenting to us calling you back about it.

Where an individual is unable to consent for themselves, we accept consent from a person with legal authority to act on their behalf, such as an agent under a personal directive or an attorney under an enduring power of attorney, and we may ask to see that authority.

You can withdraw consent at any time, on reasonable notice, by contacting us. We will explain what withdrawing means in practice — in some cases we will no longer be able to provide care safely, and some information must still be retained to meet legal and insurance obligations.

PIPA also allows collection, use or disclosure without consent in limited circumstances, including where necessary to respond to an emergency threatening someone’s life, health or security, where required by law, or in the course of investigating a breach of an agreement or a contravention of law.

5. Who we share it with

We do not sell personal information, and we do not disclose it for anyone else’s marketing purposes. We share it only where necessary:

Our caregivers — the HCAs and PSWs assigned to a client receive what they need to deliver care safely, and no more
Alberta Health Services and Alberta Blue Cross — where care is publicly funded, to administer the CDHCI program and submit invoices
Family members and representatives — where the client has agreed, or where a representative has legal authority
Service providers — our web host, form and email providers, scheduling and accounting software, and any archiving or secure-disposal service. They may only process information for us and under contract
Professional advisers and insurers — where reasonably needed for a claim, an audit or legal advice
Where required or permitted by law — including in response to a lawful order, or to protect someone in an emergency

6. Storage location and transfers

We use reputable service providers to run our website and business systems, and some of them store or process data outside Alberta or outside Canada. Where information is held in another country, it may be accessible to the courts and authorities of that country under their laws. We take reasonable steps to ensure our providers offer a comparable level of protection to that required in Alberta and to limit them, by contract, to processing on our instructions. You may contact our Privacy Officer for information about how we handle information transferred outside Canada.

7. How we protect it

We use security measures appropriate to the sensitivity of the information, including:

Access limited to those who need the information to do their job
Encrypted connections for this website and our business systems
Password protection and account controls on the systems that hold client records
Confidentiality obligations for every caregiver and staff member
Physical security for any paper records, and secure destruction when disposed of
Training on privacy and confidentiality before placement

No system is perfectly secure, and we cannot guarantee absolute security — but we take the obligation seriously and review our practices as we grow.

8. A note on health information

Alberta’s Health Information Act applies to organisations designated as “custodians”. All Well Care is not a designated custodian, and personal information we handle is generally governed by PIPA rather than the Health Information Act. Where we handle health information on behalf of a custodian — for example in the course of publicly funded care — we do so under the requirements that apply to that relationship, and to the standard of care set out in this policy. If our services expand in a way that changes this, we will update this policy.

9. How long we keep it

We keep personal information only as long as reasonably necessary for the purposes it was collected for, and to satisfy legal, insurance, tax and record-keeping obligations. Client care records are retained for the periods required by those obligations, which are longer than the period of service itself.

Where we have used personal information to make a decision that directly affects an individual, PIPA requires us to keep that information for at least one year afterwards, so the individual has a reasonable opportunity to obtain access to it.

Unsuccessful job applications are kept for a limited period in case a suitable role arises, and then securely destroyed. Tell us if you would prefer we did not keep yours.

When information is no longer needed, we destroy, erase or anonymise it securely.

10. Your rights

Under PIPA you have the right to:

Access the personal information we hold about you, and be told how it has been used and to whom it has been disclosed
Correct information that is inaccurate or incomplete
Withdraw consent, subject to legal and contractual limits and on reasonable notice
Complain about how we have handled your information

To make a request, contact our Privacy Officer using the details in section 11. Please be specific about what you are looking for, so we can find it. We may need to verify your identity, and where someone is acting on another person’s behalf we will ask for proof of that authority.

We will respond within 45 days of receiving your written request, as PIPA requires. If we need more time, we will tell you before the 45 days are up, explain why, and tell you that you may complain to the Commissioner. PIPA allows us to charge a reasonable fee for access requests in some circumstances; if a fee applies, we will give you a written estimate first and you can decide whether to proceed.

In limited cases the law requires or permits us to refuse access — for example where releasing information would reveal personal information about someone else, or where it is subject to legal privilege. If we refuse, we will tell you why and explain how to complain.

11. Privacy Officer, and how to reach us

We have designated a Privacy Officer who is accountable for our compliance with this policy.

Attention: Privacy Officer, All Well Care
Email: info@allwellcare.ca
Phone: 587-ALLWELL (587-255-9355)
Service area: Edmonton and surrounding communities, Alberta

12. Privacy breaches

If a breach involving personal information under our control occurs, we will contain it, assess the risk, and keep a record. Where the breach creates a real risk of significant harm to an individual, PIPA requires us to report it to the Office of the Information and Privacy Commissioner of Alberta without unreasonable delay, and we will notify affected individuals as required or directed by the Commissioner.

13. Complaints

If you are unhappy with how we have handled your personal information, tell our Privacy Officer first. We will look into it and respond. Raising a privacy concern will never affect the care you receive.

If you are not satisfied with our response, you may complain to:

Office of the Information and Privacy Commissioner of Alberta
Website: oipc.ab.ca (opens in a new tab)

14. Emails and electronic messages

We send commercial electronic messages only in line with CASL. Where we send them, they identify us, include our contact details, and provide a way to unsubscribe that we act on promptly. Messages about care you have already arranged — schedules, visit changes, invoices — are service messages, not marketing, and you will continue to receive those while care is in place.

15. Children

This website is intended for adults. We do not knowingly collect personal information from children through this site. Our current services are provided to adults; where a client’s care involves a family member under 18, information about them is collected only with the consent of a parent or guardian.

16. Changes to this policy

We may update this policy as our services and obligations change. The version published here is the current one, and the effective date at the top tells you when it took effect. Where a change materially affects people already receiving care, we will tell them directly rather than relying on this page.

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